Last updated: June 2025
Tivo4K is committed to protecting the personal data of our users and complying fully with the General Data Protection Regulation (GDPR) (EU) 2016/679. This page describes your rights under GDPR and how we handle your personal data.
1. Data Controller
Tivo4K acts as the data controller for personal data collected through our website and IPTV services. If you have questions about how we process your data, you can contact us at:
2. Personal Data We Collect
We collect and process the following categories of personal data:
- Identity Data: First name, last name.
- Contact Data: Email address, phone number.
- Financial Data: Payment method information (processed securely via our payment providers — we do not store full card numbers).
- Technical Data: IP address, browser type and version, device information, time zone settings.
- Usage Data: Information about how you use our service and website.
- Communication Data: Records of your correspondence with us via email.
3. Lawful Basis for Processing
We process your personal data on the following lawful bases:
- Contract Performance: Processing necessary to fulfill your subscription agreement.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention and service improvement.
- Legal Obligation: Processing required to comply with applicable laws and regulations.
- Consent: Where you have explicitly provided consent, such as for marketing communications.
4. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where there is no compelling reason for its continued processing.
- Right to Restrict Processing: You may request that we restrict processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to processing of your personal data where we rely on legitimate interests as the lawful basis.
- Rights Related to Automated Decision-Making: You have the right not to be subject to solely automated decisions that significantly affect you.
- Right to Withdraw Consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
5. How to Exercise Your Rights
To exercise any of your GDPR rights, please contact us using the details below. We will respond to all legitimate requests within 30 days. We may need to verify your identity before processing your request.
6. Data Transfers
Where we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Subscription-related data is retained for the duration of your account and a reasonable period thereafter.
8. Cookies and Tracking
Our website uses cookies to enhance your experience. By using our website, you consent to our use of cookies in accordance with this policy. You may disable cookies via your browser settings; however, some features may not function correctly.
9. Right to Lodge a Complaint
If you believe we have not complied with GDPR in handling your personal data, you have the right to lodge a complaint with your local data protection supervisory authority. We encourage you to contact us first so we can address your concerns directly.
10. Updates to This Policy
We may update this GDPR notice periodically. Any significant changes will be communicated via our website or directly to affected users.
